Exchange & Return Policy

At Deluxe, our customers are our first priority. Our customer care team will facilitate you on each step if you wish to exchange your purchased item.

Deluxe allows its customers to exchange the purchased items subject to certain Terms & Conditions, which are as follows:

• If customers are dissatisfied with the item or have ordered and received the size that is incorrect and would not fit them, then they would be asked to drop off the purchased item at a given location;
• Articles are qualified for exchange only if they are unused, all tags are intact, packing is in its original condition and original invoice is available. Also, a valid reason has to be given for an exchange.
• Customer will carefully repack the merchandise and send product on their own expenses. Courier charges will be borne by customer for both ways if the products are as per the order.
• Items once bought on sale cannot be exchanged. If an item bought on regular price goes on sale, it will be exchanged at sale price and as per procedure explained above.
• Deluxe reserves the rights, to accept or reject the request for exchange.
• Upon the acceptance of request for exchange, the customer will be notified by our customer service representative.

However, Customers with a valid reason for exchange (such as if the article is defected, in wrong size, or not as per the order) won’t have to pay courier charges for exchange pickup.

Damages & Claims:

Deluxe strictly follows ‘NO refund / cashback’ policy on COD. Only the Exchange Policy will be applicable once the customer has placed the order and has received the parcel or payment has been processed.

The complaint has to be raised within 3 working days along with the provision of printed invoice (via call, message or email) after receiving the parcel.

However, if the item has any kind of manufacturing defect, wrong size delivered or not as per the order then the article will be picked up from the customer’s doorstep.
It usually takes 7-10 days to complete the online exchange process, once it has been verified.